Assuming you have Adobe Shockwave installed click here

1. Black screen and above is shown as Compatible

If the above is shown green and you are running windows 10 or higher and have a Nvidia videocard,
Please apply this patch: Nvidia Patch
This should solve your issue, make sure to restart before trying.

2. Black screen and above is shown as Compatible

If the above is shown green and the above don't apply,
As in don't have windows 10 or higher nor a Nvidia videocard or already installed the patch try installing the c++ 2010 runtime: c++ runtime
This should solve your issue, make sure to restart before trying.